Customer Service Assistant

City: Calgary, Alberta


Company Name A-Yen Services Inc. o/a R Tax Solution
Job Type Full-time
Salary $20.00 hourly for 30 to 35 hours per week
Position Customer Service Assistant
Job Location K12- 800E, 999-36 Street NE Calgary, AB T2A 7X6

Customer Service Assistant
(NOC 64409 – Other customer and information services representatives)
Employer: A-Yen Services Inc. o/a R Tax Solution
Location: K12- 800E, 999-36 Street NE Calgary, AB T2A 7X6

Salary: $20.00 hourly for 30 to 35 hours per week

Terms of employment: Permanent employment, Full time

Employment conditions: Day, Weekend, Morning

Start date: Starts as soon as possible

Vacancies: 2 vacancies

Languages: English

Education: Secondary (high) school graduation certificate

Experience: 1 year to less than 2 years

Work setting: Urban area

Specific Tasks/Responsibilities:
• Access and process information.
• Address customers' complaints or concerns.
• Answer inquiries and provide information to customers.
• Arrange for billing for services.
• Arrange for refunds and credits.
• Explain the type and cost of services offered.
• Issue receipts and other forms.
• Maintain records and statistics.
• Order office supplies and maintain inventory.
• Perform general office duties.
• Receive and log complaints.
• Receive payments.
• Advise clients on advertising or sales promotion strategies.
• Initiate and maintain contact with the media.
• Answer written and oral inquiries.
• Develop and organize workshops, meetings, ceremonies and other events for publicity, fundraising and information purposes.
• Develop, implement and evaluate communication strategies and programs.
• Co-ordinate special publicity events and promotions.
• Prepare or oversee preparation of reports, briefs, bibliographies, speeches, presentations, Website content and press releases.
• Assist in the preparation of brochures, reports, newsletters and other material.

Computer and technology knowledge: Internet, MS Excel, MS Outlook, MS Windows, MS Word, MS PowerPoint

Work conditions and physical capabilities: Attention to detail, Fast-paced environment, Tight deadlines, Work under pressure, Repetitive tasks

Personal suitability: Punctuality, Client focus, Efficient interpersonal skills, Excellent oral communication, Flexibility, Organized, Reliability, Team player, Initiative, Judgement

Please submit a resume and an application letter.

By email:

By mail:
334 Aboyne Place NE
Calgary, AB
T2A 5Y9

Do not send your application by any other method other than indicated above. Please submit using one method only and not repeatedly.

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