Mail Delivery Clerk

City: Etobicoke, Ontario

Description

“The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting…..or you may be asked to start sooner than the expected start date if you are able to do so!”

URGENT: Please read the job description below. If this interests you, please send a MS-Word version copy of your updated resume (ASAP) along with your salary expectations, first available date and a telephone contact number

Please mention the job title above in the subject line
The recruiter in charge of this role is Mandeep

If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.

One of our major Printing and Consultant clients is looking for a Mail Delivery Clerk
Length: Contract Term is 9 Months
Location: Etobicoke, ON

POSITION CONCEPT:
This position works as part of the service delivery team that is aligned to one or more customers. He/she will have a focus on the following:
- Delivery of service that meets the Service Level Agreements and delights the customer
- Supporting the achievement of productivity improvements
- Contributing to service transformation and business growth

SCOPE:
The work undertaken by the role holder is completed in line with the Service Level Agreements and Statements of Work relevant for the customer. Overview of Tier Responsibilities These positions will have primary or secondary responsibility in any of the services within their tier. They will be responsible for delivering high standards of quality service. A high level overview of the major responsibilities for each level is as follows: Tier 3 - High volume print production digital devices (black & white / colour), complex equipment care

ESSENTIAL DUTIES:
THIS ROLE IS A MAILROOM POSITION. The following describes the main job duties by work area for the XS Account Associate Tier 3 Profile. Duties for a specific role may include - but are not limited to - these duties. Specific roles may also include duties from other tiers as a portion of their duties.

GENERAL DUTIES:
- Sort incoming / outgoing mail and deliver to offices of client
- Receive, sort, and deliver incoming and outgoing courier packages for client
- Scanning Documents and sorting digital files
- Backfill at second location mailroom for absent workers through vacation or illness
- Ensure customer issues and escalations are resolved or further escalated as appropriate
- Conduct quality checks on own work to ensure accuracy and required output is to standards
- Adhere to all safety procedures
- Perform other duties as assigned by Manager

OTHER POSSIBLE DUTIES:
- Coordinate the print job intake process, prioritizing and assigning jobs Print Production
- Operate production printers and copiers, configure settings, manage job queues, process files, print jobs, scan materials and select appropriate output formats per client requirements
- Retrieve, re-purpose and re-print archived documents
- Track and archive digital client jobs as required for re-printing
- Perform basic pre-flight checking and error correction of files
- Validate or adjust the layout and imposition of files
- Maintain colour matching to client standards or requirements
- Perform colour calibration using densitometers and perform colour adjustments
- Prioritize, schedule and execute document workflow process activities (prepress to delivery)
- Record meter reads, process production forms and maintain records Equipment Care
- Load print drivers for clients / Enter IP addresses, user access levels
- Maintain log of all activities including on-site parts inventory for fleet equipment
- Carry out first level repair utilizing basic technical and/or electrical skills, escalating in accordance with agreed procedures for next level maintenance and technical support on client fleet equipment
- Interface with the company and third party customer service organizations to collaboratively ensure high levels of customer satisfaction Administration
- Complete and maintain all logs and reports including month-end reports
- Input Meridian (billing system) requisitions
- Order and replenish consumables, forms inventory and other supplies items as required. May include monitoring and managing inventory of production printer consumables and specific stock to support client print job requirements Front Counter

REQUIRED SKILLS:
- Proven ability to work under pressure handling multiple tasks to ensure timely completion of all activities
- Able to listen and communicate effectively
- Able to read, write and follow basic English instructions
- Ability to lift and move up to 50 pounds
- Basic math skills (add, multiply, divide)
- Basic computer skills (keyboard, mouse functions)
- Excellent communication and Customer service skills
- Effective organizational skills
- Read and comprehend technical trouble shooting (fault codes, image quality) procedures
- Service or Document management industry work experience operating high volume, networked systems

EDUCATION:
- High School Diploma or equivalent certification
- Health and safety certification (WHMIS)

EXPERIENCE:
- Experience in customer facing role / customer service role (2-3 years of experience)
- Operation of PC Applications in a networked environment

Please note that this is the most up to date version of job description available at this time – During Client Interview you will receive additional information – variance may apply !

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