Financial Customer Service Representative (Banking&CSC a Definite Asset!)

City: Mississauga, Ontario

Description

“The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting…..or you may be asked to start sooner than the expected start date if you are able to do so!”

URGENT: Please read the job description below. If this interests you, please send a MS-Word version copy of your updated resume (ASAP) along with your salary expectations, first available date and a telephone contact number

Please mention the job title above in the subject line
The recruiter in charge of this role is Yangzom

If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.

One of our major banking clients is looking for a Financial Customer Service Representative (Banking&CSC a Definite Asset!)
Length: Contract term is 6 Months with the possibility of extension
Location: Mississauga, ON
Hours: M - F - 8:00am – 8:00pm candidates need to be flexible to work shifts between the operating hours - 8hr days with half hour lunch 2 15-min breaks
LOB: Wealth Management

Must be available to start on May 13th, 2018


GROUP/PROJECT INFO:
This is primarily an inbound contact center. These individuals will be handling incoming requests from different lines of business including- general inquiries, helping with online navigation, and password resets.

CULTURE:
This is a team of 16 people - 3 members in MTL.
The team is close-knit but business-minded.
They have strong work ethic.

EVP (Employee Value proposition):
These individuals would have the opportunity to learn about banking industry (TFSA & RRSP etc.)
Individuals looking to get their foot the door will have the opportunity to build a future at within our bank.
There is the opportunity for a conversion to FTE.
There is opportunity to move around within the bank across different departments.

RESPONSIBILITIES INCLUDE (but are not limited to):
• Handle incoming requests in regards to general inquiries, helping with online navigation, doing password resets.
• Candidates will be following risk and compliance model.
• They will have to direct calls to different departments.
• First call resolution
• Providing alternate solutions to clients

TOP SKILLS / EXPERIENCE:
• Excellent verbal communication skills - bilingualism is preferred but not necessary for this role
• Being able to multi tasks and work across multiple systems.
• Investment knowledge
• Prior banking/FI experience
• They must have strong phone etiquette
• Good problem-solving skills
• Strong interpersonal skills
• Strong computer skills

NICE TO HAVE SKILLS/EXPERIENCE:
• CSC- Canadian Security Course
• Bilingual in French
• 0-2 years’ worth of experience overall within customer service.

SOFT SKILLS:
• Being able to learn multiple systems
• Strong communication skills
• Strong work ethic
• Ability to think outside the box
• Strong analytical skills
• Ability to multitask with ease
• Good problem-solving skills
• Strong interpersonal skills

EDUCATION/CERTIFICATIONS:
Post-secondary education is preferred.

Please note that this is the most up to date version of job description available at this time – During Client Interview you will receive additional information – variance may apply !

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