Helpdesk Technical Specialist - Information Technology
Helpdesk Technical Specialist
Location: Brampton, ON
We are a fast-paced information technology consulting firm located in Cambridge, Ontario. Our primary line of business is to design, implement, support, and maintain our customers’ technology infrastructure. We help our customers maximize their technology and eliminate technology pain. We believe that providing exceptional customer service and a positive customer experience is critical in a business, and vital to the success of our company. We pride ourselves on building strong relationships based on mutual trust and respect, both with our customers and our staff.
Job Description and Primary Responsibilities
We are looking for an inspiring, motivated Helpdesk Technical Specialist to join our team. This individual will be working out of our client location in Brampton. This person will be responsible for administering and supporting our clients’ technology infrastructure through troubleshooting and upgrades.
Primarily responsible for incoming user requests and first point of contact to address issues/requests
Work in a hands-on capacity with team to address and resolve technical issues as they arise
Provide assistance to users via remote management tools, onsite visits or step by step instructions by phone.
Co-ordinate with support team for escalations of unresolved issues
First level support for hardware, software and phone issues
Daily maintenance routines such as log review, backup confirmation
Desired education and experience
Our ideal candidate will have:
A Bachelor’s Degree, College Diploma, or equivalent
Experience with ESXI, vCenter and other VMWare products
Basic networking skills such as subnetting, VLANS and basic Cisco CLI
Experience with on Premise Exchange and Office 365
Access to a vehicle to travel between client sites
To be an effective team member you will have:
A passion for technology and innovation
Exceptional customer service skills
Strong organization, documentation and multitasking
A willingness and eagerness to learn
A positive personality and attitude
Be highly motivated with a strong desire to succeed and thrive under pressure
The ability to multi-task, adapt, and be flexible
Excellent verbal and written communication skills and a keen eye for detail
Interested applicants should apply to us today !
Keywords: Technical Support, Tech support, Help Desk, Application Support, IT Support, IT Help, Computer Repair, Laptop repair, Software Support, Ontario, ON, Mississauga, Brampton, Burlington, Hamilton, Milton, Halton Hills, Brampton, Georgetown, Waterdown, Ancaster
To apply for this position please visit http://www.customerservicejobsandcareers.ca/jobs/view/1573145335.html