Helpdesk Technical Specialist - Information Technology

City: Vaughan, Ontario


Helpdesk Technical Specialist
Location: Brampton, ON

About Us
We are a fast-paced information technology consulting firm located in Cambridge, Ontario. Our primary line of business is to design, implement, support, and maintain our customers’ technology infrastructure. We help our customers maximize their technology and eliminate technology pain. We believe that providing exceptional customer service and a positive customer experience is critical in a business, and vital to the success of our company. We pride ourselves on building strong relationships based on mutual trust and respect, both with our customers and our staff.
Job Description and Primary Responsibilities
We are looking for an inspiring, motivated Helpdesk Technical Specialist to join our team. This individual will be working out of our client location in Brampton. This person will be responsible for administering and supporting our clients’ technology infrastructure through troubleshooting and upgrades.

Primarily responsible for incoming user requests and first point of contact to address issues/requests

Work in a hands-on capacity with team to address and resolve technical issues as they arise

Provide assistance to users via remote management tools, onsite visits or step by step instructions by phone.

Co-ordinate with support team for escalations of unresolved issues

First level support for hardware, software and phone issues

Daily maintenance routines such as log review, backup confirmation

Desired education and experience
Our ideal candidate will have:

A Bachelor’s Degree, College Diploma, or equivalent

Experience with ESXI, vCenter and other VMWare products

Basic networking skills such as subnetting, VLANS and basic Cisco CLI

Experience with on Premise Exchange and Office 365

Access to a vehicle to travel between client sites

To be an effective team member you will have:

A passion for technology and innovation

Exceptional customer service skills

Strong organization, documentation and multitasking

A willingness and eagerness to learn

A positive personality and attitude

Be highly motivated with a strong desire to succeed and thrive under pressure

The ability to multi-task, adapt, and be flexible

Excellent verbal and written communication skills and a keen eye for detail

Interested applicants should apply to us today !

Keywords: Technical Support, Tech support, Help Desk, Application Support, IT Support, IT Help, Computer Repair, Laptop repair, Software Support, Ontario, ON, Mississauga, Brampton, Burlington, Hamilton, Milton, Halton Hills, Brampton, Georgetown, Waterdown, Ancaster

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