Fire and Life Safety Technician

City: Richmond Hill, Ontario

Description

We are a fast-growing company that services Fortune 500 clients within Ontario—helping them with their technological needs within the transportation industry.

Reporting to the Supervisor of Operations; the Fire and Life Safety Technician, is responsible for providing field support services on the installation, implementation, operation and maintenance of fire, life and safety systems; provides clients staff instruction and training on the use of these systems; and participates in all other projects related to the business interest of TOK Smartech.
MAJOR RESPONSIBILITIES

Systems and Support Functions:

Provides local/ technical support for the installation, operation and maintenance of our client’s systems in accordance with federal and provincial legislation including any specific OEM or client’s procedures.
Provides systems support functions, identifies and specifies future business opportunities/ improvements.
Documents system issues for tracking and resolution purposes.
Documents issues for submission to vendors/ support organizations (e.g. RMA).
Documents business process changes/business impact of upgrades and modifications.
Completes day to day tasks to ensure daily operational needs are met in a timely fashion.
Supports problem resolution processes with client’s equipment and devices.
Reports issues and consults with management to develop options and recommendations on their solutions.
Provides input on business process changes and updates documentation.
Assists with the development of standards, identifies issues and assists with/implements resolutions.
Provides related training to clients staff, as directed, to support business practices.

Research and Reporting Functions:

Assists with the development of technical training materials and user documentation, participates in the preparation of presentations and acts as the presenter, as directed.
Develops and maintains documentation, forms, reports and queries within existing applications, and for the maintenance and installation of new systems.
Informs management of system environments and advises on its implications; regularly reviews technical literature regarding system methodologies, development productivity tools and techniques.
Ensures that all projects and task timetables are kept up to date and provides weekly status reports.
Works with end users to perform data quality/consistency checks on assigned databases/systems; reviews and evaluates the results of program and systems testing with management.
Provides technical expertise and support for clients, related systems and all other applications that are used in the delivery of their programs.

Project Activities:

Provides input to management for the planning process as it relates to the type of assets used by clients.
Provides input on recommendations for, and implementation of, future information systems to enhance departmental productivity.
Assists with the coordination of specific assigned systems development and implementation activities, from the preparation of the user requirements, general & detail designs, to development prototyping and implementation.

Liaison, Communication and Customer Service Activities:

Liaises with client’s front-line staff to schedules vehicles availability.
Participates on a multi-disciplinary team; provides contributions to implementation plans and ongoing support of information systems and automation initiatives within the department.

Participates on committees, task forces and work groups, as assigned; attends seminars, conferences and training as directed and shares information regarding initiatives and best practices with departmental staff.
Participates in team building activities; coaches and mentors staff members, as assigned.
Ensures services provided meet the highest level of customer service standards.

Other Assignments:

Participates in project planning and performance activities as required.
Performs other duties as assigned, to meet department objectives, (including but not limited to scheduled and emergency tasks beyond normal business hours).

KEY QUALIFICATIONS

Successful completion of a Community College program in Electronics Engineering, Computer Sciences or Fire and Life Safety Systems or an approved equivalent combination of education and experience.
Ability to work well under minimal supervision.
Minimum two (2) years experience working in one of the related fields.
Valid Ontario Class “G” driver’s license with a clean driving abstract.
Reliable vehicle for use on corporate business. Mileage will be paid
Travel will be required with per diem for meals
Demonstrated ability in customer service, written and oral communication, team work, accountability, flexibility and adaptability.
Demonstrated problem solving skills.
Ability to work outside regular business hours, as required.

Please apply today!

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