User Support Technician

City: Mississauga, Ontario


Name Network Expert Inc.
Phone 877-706-3933
Highest Education Bachelor's Degree
Work Experience Experience an asset
Years Experience 1+ to 2 Years
Job Type Employee
Job Status Full-Time
Salary Range $30 hourly
Notes 37 to 40 hours per Week

1) Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
2) Consult user guides, technical manuals and other documents to research and implement solutions
3) Provide advice and training to users in response to identified difficulties
4) Collect, organize and maintain a problems and solutions log for use by other technical support analysts
5) Provide business systems, network and Internet support to users in response to identified difficulties
6) Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

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