Application Support Manager

Title: Application Support Manager

Operating Name: VeriPark Software Canada Inc.
Business Address: Telus Sky, Regus Office 2701, 685 Centre Street SW, Calgary Alberta, T2G 1S5
Email: careers-ca@veripark.com

VeriPark is a global solutions provider that enables financial institutions to become digital leaders by placing Customer Experience at the core of digital transformation. With an exclusive focus on FSI, VeriPark’s Intelligent Customer Experience suite delivers world-class customer journeys in digital and assisted channels.

We are seeking an experienced Support Manager to spearhead our new growth initiatives. This is an exciting opportunity to apply your skills in a meaningful company with plentiful advancement opportunities, competitive compensation, and excellent company culture.

Experience: 5 plus years of experience in Banking Technology Management

Wage: $150,000/ year
40 hours week

Terms of Employment: Permanent, full time

Supervision: 3 to 4 people

Language of Work: English

Vacancies: 1 Vacancy, Hybrid

Start date: As soon as possible

Education: Master’s degree in information technology

Budgetary responsibility: $500,001 - $1,500,000

DUTIES:

• Formulate and enforce policies and procedures for the Support Operations and maintenance of VeriPark software products implemented in VeriPark and Customer infrastructure.
• Plan, Direct, Organize, Control, and Evaluate the Support Operations to comply with the agreed Support contracts for all VeriPark Banking Solutions implementations across Canada and North America.
• Foster customer relationships and discuss ongoing system enhancements, change requirements and specifications, capacity planning, system performance optimizations, and associated costs.
• Lead and manage teams of developers to design, develop, test, implement, operate, and administer application software solutions and monitoring, ensuring effective support and maintenance.
• Increase CSI by identifying and managing the production issues and risks and driving continuous improvements and automation.
• Control the budget and expenditure of the Professional Services department, implementing cost saving strategies, and focusing on the long-term financial planning to ensure sustainable and efficient use of resources.
• Collaborate at all levels to improve customer experience and maintain stability in the implemented solutions.

EXPERIENCE AND SPECIALIZATION

Experience managing the development and support of retail banking solutions and financial products is essential.

Computer and technology knowledge Agile, Development and operations (DevOps), Jira, iOS, Computer programming, Data analysis and interpretation, Data processing and systems, Database management, Development of computer applications, Networking security, Networking software, Programming languages, Programming software, MS PowerPoint, Virtualization, GitHub, Software quality assurance, Business intelligence, Information Technology Infrastructure Library (ITIL), MS SQL Server, Computerized testing system

Area of work experience
Software development, Purchasing, procurement and contracts, Project implementation, Information technology (IT) service delivery Management, Product development, Quality assurance or control

Area of specialization
Bioinformatics, Process improvement, Scrum, System integration Development, Business process management, Information systems User experience design and Testing

ADDITIONAL INFORMATION

Security and safety
Confidential security clearance and Criminal record check

Transportation/travel information
Valid driver's license, Own transportation, Travel expenses paid by employer

Work conditions and physical capabilities
Fast-paced environment, Work under pressure, Tight deadlines, Attention to detail, Large caseload, Large workload

Personal suitability
Efficient interpersonal skills, Excellent oral communication, Excellent written communication, Flexibility, Initiative, Judgement, Organized, Reliability, Team player, Values and ethics, Proactive

BENEFITS

Health benefits
Dental plan, Health care plan and Vision care benefits

Financial benefits
Pension plan and Registered Retirement Savings Plan (RRSP)

How to apply
By email
careers-ca@veripark.com

Here is what you must include in your application:
• Cover letter
• References attesting experience
• Letter of recommendations
• Proof of the requested certifications
• Highest level of education and name of institution where it was completed

Who can apply for this job?

Only apply for this job if:
You are a Canadian citizen, a permanent or a temporary resident of Canada and you have a valid Canadian work permit.

If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.