User Support Technician

User Support Technician
Techise Canada Limited O/a Techise

About Techise
Techise team is the device repair experts who offer high-quality experience, professional customer service, and guaranteed repair from aesthetic and internal issues, from a cracked screen to a software bug in your smart device.
Our mission is to give your valuable gadget a second life. We repair all hardware/software failures on your mobile, iPads/tablets, laptops, and all other electronic devices. We merchandise a variety of accessories, protective cases, screen protectors, and a great selection of refurbished phones, computers, and tablets.
Job details
• Location: 13750 50 St NW, Suite 14 Edmonton, AB T5A 5J6
• Salary: $32.50 hourly /30 to 40 hours per week
• Terms of employment: Permanent employment, Full time, Day, Weekend
• Start date: As soon as possible
• Benefits: Financial benefits, other benefits
• Vacancy : 1 vacancy

Languages
English

Education
College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year

Experience
1 year to less than 2 years

Work setting
Computer hardware or software retailer/wholesaler
Relocation costs covered by employer
Willing to relocate

Tasks
Perform thorough diagnostics on mobile devices or laptops to identify hardware and software problems. Assist customers in transferring their media files, contacts, and data between mobile devices, as well as in backing up their data to prevent data loss. Install, configure, and update operating systems, applications, and software on customers' mobile devices. Provide product recommendations including tips and tricks to optimize performance, extend battery life, and enhance the user experience of their mobile devices. Provide technical assistance by keeping track of inventory levels for mobile device components, tools, and accessories. Stay updated with industry trends and best practices, and attend training sessions, webinars, and workshops to enhance technical skills and knowledge. Assist in maintaining an organized and clean work environment, including managing repair equipment and tools. Adhere to company policies and procedures, including maintaining customer privacy and data protection.

Supervision
1 to 2 people

Credentials
Certificates, licenses, memberships, and courses
Associate Computing Professional (ACP)
Cisco certified network associate
Microsoft certified professional (MCP)
A+ Certification

Computer and technology knowledge
Android
Security software Word processing software
.NET
MS Windows
TCP/IP

Security and safety
Bondable
Criminal record check

Transportation/travel information
Travel expenses paid by employer
Public transportation is available

Work conditions and physical capabilities
Fast-paced environment
Work under pressure
Tight deadlines
Repetitive tasks
Manual dexterity
Attention to detail
Sitting
Combination of sitting, standing, walking
Standing for extended periods
Bending, crouching, kneeling
Personal suitability
Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player

Benefits
Financial benefits
Gasoline paid
Other benefits
Transportation provided by employer
Parking available

Who can apply to this job?
Only apply to this job if:
• You are a Canadian citizen, a permanent or a temporary resident of Canada.
• You have a valid Canadian work permit.
• If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.

How to apply
By email
info@techise.ca

Screening questions
Please answer the following questions when applying:
• Are you available for the advertised start date?
• Are you currently legally able to work in Canada?
• Are you willing to relocate for this position?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?
• What is the highest level of study you have completed?