User Support Technician

City: Surrey, British Columbia


Bahl Consultancy Services INC. located at 8140 128 St #343, Surrey, BC V3W 1R1 needs 2 full- time, permanent User Support Technician to join their team as soon as possible.
Job Duties:
• Diagnose and resolve technical problems encountered by users
• Maintain a problems and solutions log for use by other technical support analysts
• Communicates with the customers and users to identify and diagnose potential problems
• Implement effective solutions to the problems encountered by users
• Advise, Train and mentor other technicians or users if needed
• Provide IT support relating to maintenance of clients’ physical networks
• Act as onsite technical support for user issues
• Perform regular onsite, staging, and repair services
• Act as the primary contact for customer issues needing escalation
• Document system reviews, recommendations, and internal processes and procedures
• Assist other departments and team members as needed (e.g. help desk, special client projects, etc.)

Terms of Employment: -

Wages: - $31.00 per hour- 40 hours per week. Overtime of $1.5/hour starts after 40 hours per week.
Location of employment: - 8140 128 St #343, Surrey, BC V3W 1R1
Additional skills: - Team Player, Organized and professional.
Job Requirements: -
• Candidates having a college diploma in computer science, website technology, network administrator are eligible to apply.
• 2 + years relevant experience in the related field is preferred.
Positions are available and open to Aboriginals and new immigrants.
Interested candidates can apply through: -
Email: -
Mail: - 8140 128 St #343, Surrey, BC V3W 1R1

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