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Front Desk Supervisor

Victoria, British Columbia


Company Name Robin Hood Inn & Suites
Job Type Full-time
Salary $23/hour
Position Front Desk Supervisor
Job Location 136 Gorge Rd, Victoria, BC
Experience Required 1-2 years front desk experience
Education Required Diploma
Benefits Group insurance benefits
Indigenous Persons Yes

Front Desk Supervisor

Robin Hood Inn & Suites

Salary: $23.00/Hourly

Job Type: Full-Time, Permanent

Language: English

Start Date of Employment (Approx.): As soon as possible

Minimum Education: Diploma

Positions Available: 1

Job Location:

136 Gorge Rd,
Victoria, British Columbia
V9A 1L4 Canada

Job Description

· Supervise Front Desk operations during your assigned shift to a consistently high standard.
· Ensure guests’ needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable.
· Motivate, train, and lead front office colleagues.
· Responsible for the smooth transition of shifts, ensuring that there is adequate communication of the daily operation between employees and shifts.
· Assist with the training, coaching and development of team members.
· Assist with interviewing and hiring team members.
· Ensure that all financial transactions are processed correctly, and monitor that proper procedures are being followed and necessary tasks are completed properly by front desk agents.
· Manage, resolve or escalate any and all Guest complaints in a friendly and professional manner to the standard of the Robin Hood Inn & Suites.
· Oversee that all in-coming phone calls are answered in a professional manner.
· Process check-ins and check-outs, verify billing, create reservations, and process special requests; Present statement(s) of charges to departing guests and receive payment(s).
· Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction.
· Maintain the safety and upkeep of guest areas in the indoor and outdoor spaces of the property including the removal of snow and ice and other hazards.
· Work safely. Obey all health and safety policies and procedures and report injuries and hazards immediately.
· Additional duties may be assigned to help meet guest needs.

Employment Requirements

· English language ability
· 1 year to less than 2 years front desk experience

Job Details

· Full time (40 hours per week)
· Group insurance benefits

How to Apply


By Mail:
136 Gorge Rd,
Victoria, British Columbia
V9A 1L4, Canada

In Person:
136 Gorge Rd,
Victoria, British Columbia
V9A 1L4, Canada