Supervising Team Lead, Community Integration Services

City: Halifax, Nova Scotia


Company Name ISANS
Job Location Halifax

ISANS is seeking a Full-time Supervising Team Lead, Community Integration Services to provide day to day supervision of Community Integration Services Team employees and activities. Reporting to the Manager, Community Integration Services, this position is responsible for:

• Monitor, mentor and support team members with minor client/staff issues, elevating to manager as appropriate
• Ensure all staff are providing services in a timely manner
• Keep manager informed of service delivery issues that need to be addressed
• Ensure accurate and timely data entry by staff using NewOrg, LAMPSS, and iCARE. Report data entry issues in a timely manner
• Provide support to staff and manager with reporting, proposals, etc.
• Coordinate bi-weekly and monthly team meetings as appropriate
• Coordinate service delivery back-up during staff illness/absence
• Support manager in implementing changes and new strategies, programs, and procedures
• Manage time off requests (ADP/OT)
• Sign expenses/timesheets in the absence of manager
• Participate in hiring of new staff
• Organize and deliver new hire orientation, mentoring and support
• Support manager with performance evaluations, check-ins, etc with staff as agreed with manager.
• Coordinate training sessions for staff and monitor attendance at sessions
• Fill in for Manager when absent in regard to program and staff issues
• Liaising with other team leads across ISANS to ensure ongoing links to existing resources/supports/programs and providing consistent approaches
• Attend bi-weekly Leadership meetings
• Be responsible for On-Call phone as needed
• Respond to requests from Directors and CEO as needed
• Take the lead on special projects as needed
• Represent ISANS as needed at external events; Represent CIS team internally as needed

The ideal candidate for this position will have the following:
• Bachelors Degree or
• Equivalent combination of education and experience will be accepted
• Experience supervising others an asset
• Experience working in a cross-cultural environment; experience delivering direct service to immigrants preferred
• Experience developing, implementing and evaluating programs or projects
• Experience delivering presentations
• Experience with computer programs and database: data input, queries, generating developing /reports, spreadsheets , presentation documents
• Knowledge of local activities, programs and community organizations that serve the immigrant population
• Strong written and verbal English communication skills
• Ability to work independently and as part of a team
• Strong time management and organization skills
• Proficient with MS Office applications
• Additional languages an asset

Terms of Employment:
• Fixed-term contract to March 31st, 2020, renewable pending funding confirmation
• Full-time 35 hours per week

Commencement Date: April, 2019

Closing Date: Monday April 8th, 2019 – 4 p.m.

To apply: E-mail your resume and cover letter merged into one document to, stating in subject line the position you are applying for. We wish to thank all applicants for their interest and effort in applying for this position.
However, only candidates selected for interviews will be contacted.

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