Intelligence Solutions Administrator (NOC 22221) - Pattison Agriculture Limited

Employer Name: Pattison Agriculture Limited

Company description: Pattison Agriculture Limited is a John Deere agricultural equipment dealership with locations in the provinces of Saskatchewan and Manitoba. Business lines include Sales and service of a complete line of whole-good agricultural equipment; Parts, Sales and Precision Services; Secondary product lines including Brandt, MacDon, Bobcat, HoneyBee, Seed Hawk, STIHL, Degelman, etc.

Location of Work: 10041 Durum Avenue, North Battleford, SK S9A2Y7

Title of Position: Intelligence Solutions Administrator (NOC 22221)

Language: English

Vacancies: 1

Type of Position: Permanent, full time

Job Duties:
• Monitor incoming calls to expert connect and quickly and accurately resolve common data, digital and embedded solution questions, and errors.
• Monitor equipment transfers and ensure the warranty is transferred with the unit. (if applicable)
• Assist the Intelligence Solutions team in charging out subscriptions and licenses.
• Assist DOIS in updating supporting documents.
• Support the training department with course preparation.
• Leverage Operations Center and connected apps to review and edit customer data.
• Abide by company data privacy policies.
• Quickly and accurately document and communicate summaries of actionable recommendations.
• Analyze call and ticket data.
• Maintain a positive and professional working relationship with peers, management, and support resources with a commitment to teamwork and exemplary customer service.

Job Duties:
• Ability to work flexible hours, varying shifts, weekends and holidays if necessary.
• Ability to interact effectively with customers and co-workers.
• Ability to work with the technology utilized in today’s agriculture environment.
• Ability to analyze and interpret data and reports.
• Ability to manage a fast-paced environment.
• Aptitude to the environment of dealership sales, service and training.
• Knowledge and comfort level in using MS Office suite of products including Word, Excel, Outlook, PowerPoint, etc.
• Must be able to obtain a Driver’s License.

Experience Required:
• 1-2 years of relevant experience working in agriculture environment.

Education Required:
• Trade Diploma or College Diploma or equivalent experience in agriculture environment.

Wage & Hours: $ 75,000.00 / year
• Number of hours per day: 8
• Number of days per week: 5
• Number of hours per week: 40
• Overtime starts after how many hours: 8 hours per day and 40 hours per week
• Shift rotation: As per business needs; flexible hours, varying shifts, weekends and holidays if necessary.

Benefits:
☒ Disability Insurance - once eligible
☒ Dental Insurance - once eligible
☒ Employer-Provided Pension - as per company policy
☒ Extended medical insurance (e.g. prescription drugs, paramedical services, medical services and equipment) - once eligible
☒ Bonuses/premiums/allowances/predictable overtime: If applicable and as per company policy.
☒ Other benefits: Company’s Employee Benefit package (includes Health, Dental, Extended Health Benefits. LTD, STD, Critical illness, Life Insurance, Optional Life Insurance, Global Medical Assistance, Employee and Family Assistance) once eligible, and others as per company policy.

Type of Vacation:
☒ Days Number: 15 days
☒ % Amount: 6%

Anyone who is qualified and can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your application. Only qualified applicants will be contacted.

To apply: Email: Pattison.NorthBattleford.jobs@iveygroup.ca