Customer Service Manager - Retail

Job Details

Location: 2745 Bridge Street , Victoria, BC – Downtown

Salary: $40.87 per hour

Terms of Employment: Permanent employment, Full-time (30 hours per week)

Start Date: As soon as possible

Number of Positions: 1

Language of Work: English

Benefits: Extended health and dental coverage

Work Setting: Office and showroom environment

Overtime: May be required during peak periods and will be compensated according to BC Employment Standards

Job Duties

* Plan, direct and evaluate the daily operations of the business, including the showroom.
* Manage the Administrative Team (4–5 employees), assigning duties and overseeing scheduling, time tracking, and HR matters.
* Administer the complete customer service cycle from sale to payment and installation.
* Liaise with suppliers and vendors to procure merchandise for resale.
* Collaborate with the Marketing Team to develop and implement marketing and promotional strategies.
* Plan and control budgets, authorize services, and monitor revenue performance.
* Evaluate and improve customer service standards; respond to customer concerns and resolve issues effectively.
* Recruit, train, and retain staff, ensuring strong team performance and development.
* Oversee showroom maintenance, cleaning, and office supply inventory management.
* Ensure compliance with company policies and high service quality standards.

Job Requirements:

Education:

College, CEGEP or other non-university certificate or diploma (1-2 years)

Experience:

Minimum of 3 years of experience in a supervisory or administrative role within retail or wholesale operations.

Minimum of 3 years of experience in customer service management.

Area of specialization:

Awnings and Window coverings

Skills:

* Strong leadership and organizational abilities.
* Excellent communication and interpersonal skills.
* Proven ability to manage budgets and monitor KPIs.
* Proficiency in Microsoft Office (Excel, Word, Outlook).
* Familiarity with POS or CRM systems.
* Strong problem-solving and conflict resolution skills.
* Ability to multitask and work efficiently in a fast-paced environment.

Who Can Apply to This Job
We welcome applications from all qualified candidates, including:

Canadian citizens and permanent residents of Canada
Other candidates with a valid Canadian work permit
Ruffell and Brown is an equal opportunity employer. We welcome applications from newcomers to Canada, visible minorities, asylum seekers, women, and persons with disabilities.

How to Apply
By email: employment@ruffell-brown.com
By phone: 778-405-3660 Between 11:00am and 3:00pm